To succeed on Amazon, we think working on Amazon seller ratings and knowing how your customers perceive you is crucial! Satisfy them by offering good quality products and services, and that’s how you excel in selling online! So, how exactly can you improve your amazon seller rating? We have a few tips to help you. Scroll down to see!

Table of Contents

1. What does the seller rating mean

Your seller rating is based on customer feedback. Before getting started, you must know what you are doing and what will help you get good feedback. Once you are done, we suggest you practice it all the time. If you are serious about selling on Amazon, you should mainly focus on it because it will lead you to customer satisfaction and good earnings.

The initial steps can be divided into the actions you must take and the steps you have already taken. It would help to be 101% honest about the product’s features and specifications. You should also respond to your customers in real-time, which will attract your customers to your product.

2. Answer questions and address concerns

If you know about customer service, you must understand that there is no end to their questions and queries on Amazon. Customer satisfaction is the primary goal and priority of the online marketplace.

However, this doesn’t mean you have to answer their questions and emails at 2:00 am! Just make sure you respond to their queries within 24 hours.

3. Ask how you’re doing

According to us, customers are likelier to leave unprompted feedback if the experience is unsatisfactory. They expect each product to be as good as they want, but if their experience is negative, they feel compelled to speak out and warn other people about their experience.

And for the people who leave excellent and positive feedback, you should likely ask them for a review on the page. Plus, if you want to be super-active and more attentive, shoot them an email before asking for a review. In this way, you can get a chance to connect with your customers and know about their concerns.

4. Know Amazon’s guidelines for better seller rating

You must know that you can never satisfy everyone, all of the time! Getting pessimistic feedback is an unavoidable part of selling online. But when it happens, you should take it seriously.

Firstly, make sure if the feedback is in line with Amazon’s Guidelines- but if it’s not, then send a quick mail or message and ask them to remove it. Seller feedback shouldn’t contain anything related to any specific product, just the service you have provided. However, if you notice that a customer has left product feedback as seller feedback, quickly leave a short message for Amazon.

5. Communicate professionally

In our opinion, bad feedback is a great opportunity to improve and change your business. Reach out to unsatisfied customers and get details about the product they received and what made them unhappy. Like “Was it the product arriving two days late?” “Did the ordered product not match the description?” Whatever it is, ask your customers and communicate professionally. Make sure to note down all their queries and concerns.

Try your best to convince them. Remind your customers every single time how important they are to you and your business, and politely ask them to remove their negative feedback from the page.

If you are having issues managing all of this by yourself, we suggest visiting our blog to learn the essential Amazon tools that can help you along the way!

Conclusion

Selling on Amazon involves increasing positive feedback and dealing with negative ones. Keep the tips we mentioned in mind when dealing with customers and improve your seller rating to succeed faster!

Besides improving your seller ratings you should keep your prices competitive. This can result in getting the Buy Box and into the spotlight. Alpha Repricer is the best Amazon repricer. Our algorithmic repricing optimizes your prices and wins the Featured Offer more often. You can have a competitive edge when repricing with Alpha Repricer.

To learn more about how to sell on Amazon, read Alpha Repricer blogs.

Author

  • Noor Jarri

    Meet Noor Jarri, a seasoned writer specializing in the dynamic world of Amazon. With over three years of experience, Noor has become a trusted resource for Amazon sellers seeking guidance on repricing strategies and navigating the e-commerce landscape.

    As a valued contributor to Alpha Repricer, Noor's expertise shines through in her engaging blog articles, press releases, and guest posts. Praised for her skill in crafting content that is both informative and approachable, Noor's writing is a knowledgeable resource for sellers of all levels. Beyond her professional pursuits, Noor is an avid traveler and culinary enthusiast. She finds inspiration in exploring new destinations and experimenting with recipes from around the world.

    Join Noor Jarri on her journey as she continues to empower Amazon sellers with insights, tips, and strategies to thrive in the ever-evolving marketplace.

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